Thursday, March 31, 2011
Monday, March 7, 2011
Indian Bank – ATM Withdrawal Failure Complaints
Indian Bank has launched an exclusive channel for its ATM Card Holders to lodge complaints regarding ATM Withdrawal Failures.
Indian Bank customers and now lodge ATM withdrawal complaints online.
The link is @
Well, folks might wonder what is so innovative about this.
The following are the distinct features about Indian Bank’s channel.
01) In majority of the Banks, the customers have to contact their Base Branch to lodge the complaints.
02) In few Banks complaint can be lodged via the Tele Helpline or logging a complaint on the Bank’s website. There was no dedicated channel.
03) Another distinctive feature of Indian Bank is the Unique Serial Number for each complaint. And later the complaint status can be verified online, instead of contacting the Base Branch.
The Online feature will : -
Motivate employees to adhere to the deadlines, as the status is transparent
Spur more and more Indian Bank customers to opt for ATM withdrawals, as complaint lodgment is easy
Saturday, March 5, 2011
City Union Bank – Online Term Deposit.
City Union Bank, a Bank with 106 years old history has launched a new Product -Online Term Deposits.
This is different from other Bank’s offering. All other Banks enable their customers to open Term Deposits via their Internet Banking Platform.
What differentiates CUB offering is that the customers can directly fill in the KYC Details ONLINE, generate the form and proceed with opening of the Term Deposit.
The link is @ http://www.cityunionbank.com/online1/index.html
I have not come across such a product in the present Indian Banking scenario, and it is an innovative product.
I have gone through the process, and it seems quite simple. The Marketing Team will contact the customer, to collect the forms and also the funding cheque.
And, the response has been quite phenomenal.
Kudos to the Product Team.