Sunday, June 17, 2012

Union Bank of India – Vision

Union Bank of India's vision is to become No.1 Retail Bank in Customer Service Excellence.
Towards this end, the Bank recently opened the 111th Union Xperience Branch and also launched the ' Green Banking'.

Union Xperience Branches are designed towards delivering superior customer experience for the Bank's customers.

The 'Union Xperience' was launched by the Bank a year ago and has been rolled out so far in ten cities viz Mumbai, Delhi, Hyderabad, Bangalore, Ahmedabad, Jaipur, Lucknow, Pune, Chennai and Kolkata.
In the near future, Union Bank customers in Ernakulam, Surat, Nasik and Chandigarh, will be able to experience the 'Union Xperience'.
The long time vision is to roll out 'Union Xperience', to all its Metro and Urban branches.

The existing branches have been remodelled to deliver superior customer experience. The thrust is on automation of routine banking tasks viz passbook printing, cheque deposits etc. The sales delivery model at these branches has also been re-designed.