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  PhonePe kept its published Wallet Inactivity Policy . Could a few thoughtful nudges and a small goodwill gesture make the customer experience even better? Published: 09 July 2026 Author: Nayakanti Prashant 3rd Gen Banker & Citizen Lobbyist – Bengaluru Advocating Digital Transactions Day (April 11) Disclaimer: This article reflects my personal observations and constructive suggestions aimed at enhancing customer experience in digital payment systems. The intention is to appreciate existing good practices while exploring opportunities for further improvement. The journey of reflecting on the 0.01Paise SMS is a good memory in the final destination i.e April 11 – Digital Transactions Day   It was 7:56 PM on Wednesday, 8 July 2026. The BMTC bus was making its way through Bengaluru's evening traffic. Office-goers were heading home, vehicles patiently waited at traffic signals, and the city was slowly transitioning from work mode to family time. I was trav...

  Published 08 July 2026. Beyond Principles: Seven Operational AI Risks Every Bank Should Prepare For From Governance Principles to Operational Readiness. Author: Nayakanti Prashant 3rd Gen Banker & Citizen Lobbyist – Bengaluru Advocating Digital Transactions Day (April 11) ________________________________________ Estimated Reading Time 5 Minutes Disclaimer : These are the author's personal reflections intended to contribute constructively to the RBI's public consultation. The ultimate destination is April 11 – Digital Transactions Day. Any, my journey towards the final submission to RBI on this public consultation will assist in a more smoother journey. The Scope    "An RE should define the scope of AI / ML model, including for foundational AI models and frontier AI models , and put in place additional controls, commensurate with its potential impact on customers, business operations, and financial outcomes."   — Reserve Bank of India Guid...

  The most-used feature should be the easiest to find. Published 07 July 2026 By Nayakanti Prashant 3rd Gen Banker & Citizen Lobbyist – Bengaluru Advocating Digital Transactions Day (April 11)   Introduction Recently, I decided to use NPCI BHIM as my primary UPI application to experience it as an everyday user and document my observations along the way. One particular aspect of the user experience stood out almost immediately. This article shares that observation in the spirit of constructive feedback and continuous improvement. The ultimate destination is April 11 (UPI Birthday) – Digital Transactions Day. And in this journey and beyond, hope NPCI joins the spirit of the Observance. This only is a temporary BYE. A few weeks ago, I wrote a blog titled " I Am Back, NPCI BHIM | Where My Next UPI Journey Begins ." The objective was simple. Use BHIM as my primary UPI application. Experience it as an everyday user. And share observations along the way. Tod...

  Published: 6 July 2026 By Nayakanti Prashant 3rd Gen Banker & Citizen Lobbyist – Bengaluru Advocating Digital Transactions Day (April 11) Disclaimer: This article uses FIFA World Cup 2026 as a public example to discuss digital transactions . Digital payments are a subset of digital transactions. The universe of Digital Transactions is far far bigger than the Digital Payments. References are illustrative and intended for public-interest discussion. The ultimate destination is April 11 – Digital Transactions Day. Every resale tells two stories. One journey ends. Another quietly begins. The journey ends only when the underlying event is over.     The evening sky above Los Angeles is slowly turning orange. Another FIFA World Cup 2026 matchday is only days away. Thousands of supporters are already walking towards the stadium. Scarves. Flags. Songs. For them, the journey is almost complete. But somewhere in Buenos Aires , anothe...