innovationinbanking

  Published on 27 th August 2026 We swipe, scan and tap more than ever.       Yet when we visit a place of worship, many of us still reach for a physical ₹10 or ₹20 note — or another denomination.            Why? Nayakanti Prashant 3rd Gen Banker & Citizen Lobbyist – Bengaluru   Starting Point Perhaps it is not simply about the value of the note. There is something about the physical act of giving — receiving the note, holding it, walking towards the donation box or plate, and finally letting it go. The transaction may take only a few seconds. But the experience can be deeply personal. Digital donations have their place. Physical donations have their place too. The question is not which one should replace the other. The question is whether we can make the physical donation journey better. The Observation Once the devotee lets go of that note, something interesting happens. The devotee generally do...

  Published: 10 July 2026 By Nayakanti Prashant 3rd Gen Banker & Citizen Lobbyist – Bengaluru ──────────────────────────────── Can a virtual character become a celebrity? SEBI says yes. The next question is: Who owns that virtual celebrity? The Print Media has an expiry date, The Digital Media doesn’t have an expiry date A few days ago, while reading SEBI's Consultation Paper on the proposed Common Advertisement Code (CAC), one provision immediately stood out.   Under Clause 7(2)(vii), SEBI proposes to recognise virtual characters—fictional computer-generated people or avatars with realistic human characteristics and the ability to influence their audience—as celebrities. It is perhaps one of the most forward-looking provisions in the entire consultation paper because it recognises that influence in the digital era is no longer limited to human beings.   Recognition is an important first step. Ownership may be the next conversation. ───────────────────...

  PhonePe kept its published Wallet Inactivity Policy . Could a few thoughtful nudges and a small goodwill gesture make the customer experience even better? Published: 09 July 2026 Author: Nayakanti Prashant 3rd Gen Banker & Citizen Lobbyist – Bengaluru Advocating Digital Transactions Day (April 11) Disclaimer: This article reflects my personal observations and constructive suggestions aimed at enhancing customer experience in digital payment systems. The intention is to appreciate existing good practices while exploring opportunities for further improvement. The journey of reflecting on the 0.01Paise SMS is a good memory in the final destination i.e April 11 – Digital Transactions Day   It was 7:56 PM on Wednesday, 8 July 2026. The BMTC bus was making its way through Bengaluru's evening traffic. Office-goers were heading home, vehicles patiently waited at traffic signals, and the city was slowly transitioning from work mode to family time. I was trav...

  Published 08 July 2026. Beyond Principles: Seven Operational AI Risks Every Bank Should Prepare For From Governance Principles to Operational Readiness. Author: Nayakanti Prashant 3rd Gen Banker & Citizen Lobbyist – Bengaluru Advocating Digital Transactions Day (April 11) ________________________________________ Estimated Reading Time 5 Minutes Disclaimer : These are the author's personal reflections intended to contribute constructively to the RBI's public consultation. The ultimate destination is April 11 – Digital Transactions Day. Any, my journey towards the final submission to RBI on this public consultation will assist in a more smoother journey. The Scope    "An RE should define the scope of AI / ML model, including for foundational AI models and frontier AI models , and put in place additional controls, commensurate with its potential impact on customers, business operations, and financial outcomes."   — Reserve Bank of India Guid...