Improving BMTC UPI QR Experience: A Constructive Note to Canara Bank on Static QR Optimization
BMTC UPI Payments and Canara Bank QR Codes: Enhancing Customer Experience at Scale As Bengaluru moves steadily toward cashless public transport, the QR code inside a city bus becomes more than a payment tool — it becomes a daily digital touchpoint for millions. When scale reaches 40+ lakh passengers a day, even small refinements can create meaningful impact. Introduction: Where Digital India Meets Daily Commute Every day, more than 40 lakh passengers travel on buses operated by the Bengaluru Metropolitan Transport Corporation ( BMTC ). Increasingly, many of them prefer paying fares via UPI instead of cash. Inside these buses, a small but important digital touchpoint exists: the Canara Bank -issued static UPI QR code pasted for fare payments. In recent journeys across multiple BMTC routes, one consistent observation stands out — while UPI adoption is strong, the physical presentation of the static QR codes often relies on photocopied versions of the original prin...