Thursday, September 15, 2016

Abhay – An APP by IDBI Bank to let customers control their Debit Cards

          One of the major challenges faced by Bank Debit Card holders is the inability to take immediate safeguards to block probable fraudulent activities on the debit cards.
          In the initial days, Debit card holders had to contact their base branch, to BLOCK the card, to prevent probable fraudulent activities. As technology improved, customers could contact a centralized customer care phone number or SMS key words to BLCOK the debit card.
          As technology further improved, Banks have launched APPS on Google Playstore to enable Bank Debit Card Holders to control transaction features on their debit cards.
          IDBI Banks ‘Abhay’, is one such APP.
Abhay Card.  ‘Abhay’- Instant, anywhere Card Control Application
The chief objective of IDBI Bank 'Abhay' mobile app is to empower IDBI Bank customers' to gain personal control over their debit cards and safeguard them against any probable fraudulent activities on their debit card.
IDBI Bank customers can now set preferred controls to match the desired usage of your debit cards instantly using your Smartphone. Remember, ‘Smartphone’.
Abhay Card Control App gives you the following controls:
·       Lock/Unlock your Debit card: - No more worries regarding your card getting misused without your knowledge. You can keep your Debit card turned OFF and turn it ON only when you want to use it. All this is possible instantly with a single touch.
·       Set Card Limits: - You have the flexibility to set your own daily transaction limits for ATM and POS usage. For example, if your daily ATM withdrawal and POS usage limits are 25,000 each, then you can set your transaction limits as per your requirement within the prescribed limit.
·       Customizing Transactions:- Depending on your requirement, you can also enable/disable your card for specific type of transactions- ATM or POS. For Example, if you do not wish to use your card for purchases, you can disable POS transactions by setting the POS limit to zero.
·       Keep track:- No need to visit the branch/ATM to get the details of your recent transactions. You can view the last 5 transactions of your account instantly.
As of now, it is available on Google Play Store. Coming soon on IOS.

IDBI Bank has posted FAQs on its website to enable its customers to make most of the Abhay Card Control App.
The Frequently Asked Questions (FAQs) are as under:-
Q1.What is Abhay Application?
Ans. Abhay as the name denotes is a securemobile application on the android platform
aesthetically designed for IDBI Bank customers to eradicate the fear of holding a debit card with the freedom to instantly control the card(s) from the comfort of ones smartphone.
Q2. What are the controls available with Abhay Application?
Ans. Following controls are available with Abhay Application:
Switch the card On/Off(Temporary Activation/Deactivation)
Set a daily transaction limit in Rupees for ATM & POS
Allow/Disallow transactions for specific channels such as ATM or POS
Display last 5 transactions in the account linked to the card
Change the PIN of the app (not the PIN of the Debit Card)
Q3. Do I need Mobile Internet for downloading and using the application?
Yes, you need a mobile internet/ GPRS data plan activated through your telecom operator on your mobile phone to download Abhay application.
Q4. Which phones are supported by Abhay application?
Currently Abhay application is available only for Android Phones having android version 4.1 or higher.
Q5. How do I sign up for Abhay application?
After Abhay application is successfully installed on your mobile phone you need to complete a one-time registration process. Use your customer id and the registered mobile number with IDBI Bank to generate an OTP. Key in the OTP received on your registered mobile and validate. Once the OTP has been validated the application ask you to set a secure four digit PIN of your choice. Choose your PIN and re- enter the same PIN to register.
Q6. How do I use Abhay Card?
On logging-in to the application, Debit cards issued to the customer will be displayed.
Customer will get options to Switch the card On/Off, Set a daily transaction limit, allow/Disallow transactions for specific channels such as ATM/POS, view last 5 transactions in the account linked to the card.
Q7. Can I use Abhay when I am traveling abroad?
Yes, you can use Abhayfrom anywhere in the world. Only thing you need is an internet connection activated on your mobile phone.
Q8. How can I set my debit card ATM/Pos& E- com limits with Abhay?
In the home screen you have the option to set your ATM/Pos& e-com limit separately. You will need to authenticate the process using the PIN created by you at the time of registration.
Q9. How do I lock/unlock my debit card(s) with Abhay?
In the home screen you have the option to lock/unlock your debit card. You will need to authenticate the process using the PIN created by you at the time of registration.
Q10. I have forgotten my Abhay PIN (personal identification number). What should I do?
Please use the PIN change option to set a new PIN.
Q11. What happens when I have locked my debit card using Abhay and have lost my mobile device?
You can download the Abhay Application from Play Store on your new android device and login with the existing credentials. In case you face issues while login in, you can use reregister option to re-register yourself.

Read the latest news about IDBI Bank here
Hope to see other banks too launching similar APPS with additional features