innovationinbanking

On 1st October, 2010, I got a SMS from my Bank, informing Rs435/- has been credited to my Bank Account. This was a bit surprising, as I was not expecting any credit to my SB Account. On calling up the Bank's Call Centre , I was informed that the Rs435/-, is towards the SB interest. I can only say W O W. The source of this credit can be traced to the following Reserve Bank of India circular  http://is.gd/g0x9C- So folks and go and check your Saving Bank Account. And, yes, if you have not received any credit from the Bank, 01) Mail them 02) Phone their Call Centre 03) Talk to your local Bank Officer Yes, feedback is expected.

HDFC Bank –   Website Improvement & Traffic Manager I have found that Bank’s Career Page is a good source of information for my Articles in Innovation in Banking Today morning was just browsing HDFC Bank’s career page, and one Opening which caught my eye was the “Website Improvement & Traffic Manager ” The objectives of this Position set my mind thinking and I stumbled on this article in today’s Economic Times “HDFC Bank to sell home-loans through customer-friendly web ” @ http://economictimes.indiatimes.com/personal-finance/loan-centre/home-loans/home-loans-news/HDFC-Bank-to-sell-home-loans-through-customer-friendly-web/articleshow/6722485.cms Well, the matter was clear now, HDFC Bank was intends to discover new routes to  01)   Attract more visitors  to it’s website  02)   Attract quality customer’s into its Loan Portfolio 03)   Squeeze more out of less 04)   Improve the strike-rate of its Touch Points Yes, in this connection ...

Corporation Bank and Mega Mart ( Arvind Mills )             The other day, I had gone to a Mega Mart Large format Store for Dasara Shopping in Bangalore . The name board, huge in size, attracted me and my friends. It was special, and I believe, a first in Indian market.             Corporation Bank’s advertisement for its Saving Bank Product was wrapped on the MegaMart Name board. As the Name Board is placed on the sides of a busy road, this advertisement was attracting a lot of eye-balls for its individuality. I am not sure, whose idea this was, Corporation Bank’s or Mega Mart, but it has hit the bull-eye. What is more surprising is that Corporation Bank is a Public Sector Bank, and to expect this sort of innovativeness is a bit rare. AS the major festival season starts with Ganesh Festival and ends with Diwali , this is a peak time, to attract viewers to the ad...

Uniform Template for lodging of complaints relating to ATM transactions This is the Uniform template for lodging of ATM Transaction related complaints, across Banks in India . Simple Tips to make this positive to the Customer a)      Fill the form in 2 copies b)     One copy hand over to the Bank Official c)      On the 2 nd copy, obtain the Bank Official’s acknowledgment To : The Branch Manager -------------------------------------------------------------------- (Name of the Bank) * -------------------------------------------------------------------- (Name of the Branch) - ------------------------------------------------------------------- (Name of the City) 1. Customer Information : Name of the Customer : Account No. : Debit Card/ATM Card No. : 2. ATM Information : ATM ID/Location, if ID is not available : Name of the ATM Bank : 3. Nature of the Complaints : a) Complaint relating to Cash withdrawal : Amount requested for...