innovationinbanking

 Which are better? Complaints or Compliments. I have observe that most Indian Public Sector Banks, Private Sector Banks (Old and New), encourage customers to lodge complaints but not compliments. Majority of the Banks have Redressal of Customer Complaints mechanism, but very few have Redressal of Customer Compliments mechanism. Examples : - Public Sector Bank – United Bank of India : http://www.unitedbankofindia.com/ Only the complaints link is visible in the left hand column ----------------------- Public Sector Bank – Bank of Baroda Only the Redressal of Customer Complaints link, is visible in the last part of the webpage ------------------------------------------------------------------ Private Sector Bank – IDBI Bank Only the Customer Corner Tab is highlighted in the Header. On clicking on the Tab, only the procedure to lodge complaints is mentioned ------------------------------------------------------------------------------------------ Foreign Bank – Citi Bank ...

Andhra Bank - Launching of “Upset” Service to resolve customer complaints/ grievances through Short Messaging Services (SMS). Andhra Bank has revamped its web-site . It is more clutter-free now and  eye-catching. The tabs are well designed, and navigating is comfortable. The best part of the website to me is Customer Corner – right side of the webpage. The UPSET tab increased my curiosity. Click on this link for an remarkable experience. http://www.andhrabank.in/english/upset.aspx Of course, Andhra Bank is not the first bank to experiment this complaint feature. The pioneer in India , is State Bank of India , Andhra Pradesh Circle, with UNHAPPY as its punch line. However, other Banks have not adopted this, hence, Andhra Bank should be appreciated for its customer-centric efforts. Andhra Bank is a 87+ year Bank with 1500 + Branches.

Bank of Maharashtra 'e- banking lounge ' Bank of Maharashtra - ONE FAMILY ONE BANK has launched   'e-banking lounge' on 15 th November, 2010. Initially this new generation banking experience will be available at Connaught Place in Delhi , Gadkari Chauk in Mumbai and Deccan Gymkhana in Pune What is ‘e-banking lounge’? ‘e- banking lounge’ provides the facility to customers to do selected banking transactions online through 3-G (Third Generation) technology-enabled computers. The lounge is within the branch premises only, but customers can carry out their routine banking transactions on their own. ‘e-banking lounge’ will help them deposit cheques through cheque deposit machines and they can get the statement of account printed on their own without the help of branch staff.    Basing on the customer’s feedback the ‘e-banking lounge’ might be extended to other branches. I feel for the Bank to experience the full benefits of ‘e-banking lounge’, the same should b...

Speed Clearing - Warning All customers are requested to keep the necessary funds available in their  account as soon as a cheque are  issued from their  side. As all Bank Customers are familiar with Cheque Clearing , I will not write in detail about Cheque Clearing. Before the Banks moved to Core-Banking Solution ( CBS ), the 1 major problem faced by Bank customers were the delay in Cheque Collection coupled with the high cheque collection costs. To reduce the cheque clearing cycle, Reserve Bank of India , had introduced the National Clearing (Inter-City Clearing) National Clearing is an arrangement under which the Clearing Houses managed by RBI provide inter-city cheque collection service to member banks of those clearing Houses. With the entry of new private sector banks, the Indian Banking system saw the emergence of CBS. To leverage the benefits of CBS,...