NHAI directed to pay compensation of INR25,000/- and INR10,000/-
Kappalur is a public funded national highway strech on Madurai - Tirunelveli - Panagudi - kanayakumari motorway It is at Km 18.652 - NH-7 in Tamil Nadu and the Tollable Length : 50.857 Km(s) The Madurai District Consumer Disputes Redressal Commission recently directed the National Highways Authority of India (NHAI) to pay compensation of ₹ 25,000 to a man after employees at the Kappalur toll plaza had insisted on cash payment stating that the scanner was not reading, though there was sufficient balance in the FASTag. The complainant A. Martin David of Madurai said that in September 2020 he was travelling from Madurai to Sivakasi in his car. An employee at the Kappalur toll plaza told him the scanner was not reading and insisted on the cash payment. Though there was sufficient balance in the FASTag, he was asked to wait for a long time and pay the toll fee. On the return journey from Sivakasi to Madurai, he was again told that the ...