Though the share of digital banking transactions over physical banking transactions is on the increase, the walk-in customers at bank branches are not decreasing.
To enhance customer satisfaction and reduce staff fatigue, banks are rolling out innovative technology based tools.
In this regard, State Bank of India has launched ‘State Bank of India NO Queue’ Mobile App.
This APP is available on both from Google Play store and Apple App store.
The APP was launched by Smt.Arundhati Bhattacharya, Chairman, SBI in Mumbai.
The aim of the APP is simple – Reduce waiting time for customers in its branches.
The APP is a mobile based virtual queuing application for customers to book an instant queue ticket for selected services at select branches.
Based on the services selected by the customers, the list of branches with addresses providing those services within a configured radius of 15 Kms will be populated in the application.
Customers can view the details such as expected waiting time at the select Branch, number of customers waiting and distance to the Branch from the point of booking.
Once the customer reaches the Branch, he has to activate his Q-ticket and he will be serviced immediately, thus avoiding waiting time at the Branch.
The APP is designed to save customers’ valuable time, avoid queue for Banking services and aims to provide the customers with a better customer service experience.
Download the APP now and enjoy the benefits of Quick Banking