State Bank of India wants you to spend less time in its branches
Though the share of digital banking transactions
over physical banking transactions is on the increase, the walk-in customers at
bank branches are not decreasing.
To enhance customer satisfaction and
reduce staff fatigue, banks are rolling out innovative technology based tools.
In this regard, State Bank of India
has launched ‘State Bank of India NO Queue’ Mobile App.
This APP is available on both from
Google Play store and Apple App store.
The APP was launched by Smt.Arundhati
Bhattacharya, Chairman, SBI in Mumbai.
The aim of the APP is simple – Reduce waiting
time for customers in its branches.
The APP is a mobile based virtual queuing
application for customers to book an instant queue ticket for selected services
at select branches.
Based on the services selected by the
customers, the list of branches with addresses providing those services within
a configured radius of 15 Kms will be populated in the application.
Customers can view the details such as
expected waiting time at the select Branch, number of customers waiting and
distance to the Branch from the point of booking.
Once the customer reaches the Branch, he
has to activate his Q-ticket and he will be serviced immediately, thus avoiding
waiting time at the Branch.
The APP is designed to save customers’
valuable time, avoid queue for Banking services and aims to provide the
customers with a better customer service experience.
Download the APP now and enjoy the benefits
of Quick Banking
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