Can Robotic Process Automation (RBA) in Banks assist in the following situations?


Training Program on of Robotic Process Automation for Bankers

          In layman terms, Robotic Process Automation (RBA), simply put, is automation software that can mimic human action based on defined rules.

          An exclusive three day training program on Robotic Process Automation for Bankers has been announced by Institute for Development and Research in Banking Technology at its Hyderabad campus.

          The program is driven by Dr. Rajarshi Pal with faculty drawn from IDRBT, and enhanced by Guest Speakers from the Industry & Practitioners.

          The core objectives of the 3 day session is to enable Bankers to enable the participants to understand the process, technology, implementation issues and other critical factors to derive maximum benefits on adoption of RPA.  

          In the 3 days, participants will have a glimpse of the following topics:

01) Use Cases of Robotic Process Automation in Banks

02)        Technologies behind this robotic process automation, which include
·       Artificial intelligence
·       Machine learning
·       Image analysis/computer vision
·       Text processing
·       Speech processing
·       Natural language processing

03)        Critical factors for successful implementation of these technologies.

Banks tend to work on lots of physical documents. The ‘Text  Processing’, topic should enable the participants to explore RBA tools to minimise the errors while converting ‘Text’ to executable instructions.

 The key for a successful RBA tool is the definition of the rules. In case, the rules are not properly defined, the results will be skewed.

Through this program, the participants may gain knowledge on the processes of defining rules for the desired output.


Read this article on ICICI Bank’s experience with Robotic Process Automation.

Read this article by Shamsher Sindhu,Executive Vice President, Kotak Mahindra Bank on benefits of RBA in Corporate Real Estate.  Can Banks deploy RBA to optimise their physical assets??

Read this State Bank of India’s FAQs on its ‘No Queue Mobile App’.


Can Robotic Process Automation (RBA) in Financial Institutions assist in the following situations?

Situation No 01) __ Retrieve a paid cheque image  

Situation No 02) __ Mark a ‘Stop Payment of a Cheque’, and debit the relevant service charges immediately in the customer’s account

Situation No 03) __ Retrieve the breakup of Service Charges debited to the customer’s account

Situation No 04) __ Assist the customer to view the best offers available on the Banks debit card, credit card through voice command

Situation No 05) __ Display the next few Standing Instructions tagged to the account and predict the chances of success. Standing Instructions can be ACH Debits, internal Standing Instructions etc

Situation No 06) __ Assist customers to arrive at the best time to operate bank locker

Situation No 07) __ Alert front-office staff on the presence of HNI customer in the branch lobby



Comments

  1. At first, I was having several questions regarding the processing of Robotic Process automation (rpa). Still, after taking help from this article, I have understood the role of rpa service providers.

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