Can Robotic Process Automation (RBA) in Banks assist in the following situations?
Training
Program on of Robotic Process Automation for Bankers
In
layman terms, Robotic Process Automation (RBA), simply put, is automation
software that can mimic human action based on defined rules.
An
exclusive three day training program on Robotic Process Automation for Bankers
has been announced by Institute for Development and Research in Banking
Technology at its Hyderabad campus.
The
program is driven by Dr. Rajarshi Pal
with faculty drawn from IDRBT, and enhanced by Guest Speakers from the Industry
& Practitioners.
The
core objectives of the 3 day session is to enable Bankers to enable the participants
to understand the process, technology, implementation issues and other critical
factors to derive maximum benefits on adoption of RPA.
In
the 3 days, participants will have a glimpse of the following topics:
01) Use Cases
of Robotic Process Automation in Banks
02)
Technologies behind this robotic process
automation, which include
·
Artificial intelligence
·
Machine learning
·
Image analysis/computer vision
·
Text processing
·
Speech processing
·
Natural language processing
03)
Critical factors for successful implementation of
these technologies.
Banks
tend to work on lots of physical documents. The ‘Text Processing’, topic should enable the participants
to explore RBA tools to minimise the errors while converting ‘Text’ to
executable instructions.
The key for a successful RBA tool is the
definition of the rules. In case, the rules are not properly defined, the
results will be skewed.
Through
this program, the participants may gain knowledge on the processes of defining rules
for the desired output.
Read this
article on ICICI
Bank’s experience with Robotic Process Automation.
Read this
article by Shamsher
Sindhu,Executive Vice President, Kotak Mahindra Bank on benefits of RBA in Corporate
Real Estate. Can Banks deploy RBA to
optimise their physical assets??
Read this
State Bank of India’s FAQs on its ‘No Queue Mobile
App’.
Can
Robotic Process Automation (RBA) in Financial Institutions assist in the
following situations?
Situation
No 01) __ Retrieve a paid cheque image
Situation
No 02) __ Mark a ‘Stop Payment of a Cheque’, and debit the relevant service
charges immediately in the customer’s account
Situation
No 03) __ Retrieve the breakup of Service Charges debited to the customer’s
account
Situation
No 04) __ Assist the customer to view the best offers available on the Banks
debit card, credit card through voice command
Situation
No 05) __ Display the next few Standing Instructions tagged to the account and predict
the chances of success. Standing Instructions can be ACH Debits, internal
Standing Instructions etc
Situation
No 06) __ Assist customers to arrive at the best time to operate bank locker
Situation
No 07) __ Alert front-office staff on the presence of HNI customer in the
branch lobby
At first, I was having several questions regarding the processing of Robotic Process automation (rpa). Still, after taking help from this article, I have understood the role of rpa service providers.
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