When will DMart enable UPI in its Stores?

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          This is one of my most popular blog posts @ https://innovationinbanking.blogspot.com/2017/07/upi-dmart-thanks-but-no-thanks.html



Almost every day I get a few hits on this blog post. Just wondering what makes folks to search for the ‘Payment Modes’, at DMart in the Google search page.

Physical stores are the strength of DMart and DMart has a negligible online presence. 

DMart started its journey in 2002 and over the years spread its presence in 11 States and 1 Union Territory. DMart services its customers with 206+ physical stores and some parts of Mumbai through its online channel.

States and Cities:

Maharashtra: Amravati, Aurangabad, Ichalkaranji, Jaisingpur, Jalgaon, Jalna, Karad, Kolhapur, Latur, Miraj, Mumbai, Nagpur, Nanded, Navi Mumbai, Osmanabad, Pune, Ratnagiri, Sangli, Satara, Solapur, Thane

Gujarat: Ahmedabad, Anand, Baroda, Bhuj, Gandhinagar, Gandhidham, Mehsana, Nadiad, Rajkot, Surat, Valsad, Vapi

Daman: Daman

Telangana: Hyderabad, Karimnagar, Khammam, Warangal

Andhra Pradesh: Eluru, Guntur, Kakinada, Kurnool, Nellore, Ongole, Rajamundhary, Tirupati, Tuni, Vijayawada, Visakhapatnam

Karnataka: Bengaluru, Belgaum

Madhya Pradesh: Bhopal, Dewas, Indore, Ratlam, Ujjain

Chhattisgarh: Bhilai, Raipur

NCR: Ghaziabad

Tamil Nadu: Chennai, Coimbatore, Salem, Trichy

Punjab: Amritsar, Jalandhar, Zirakpur

Rajasthan: Ajmer, Bhilwara, Jaipur

The average time spent by a customer inside a DMart store ranges from 60 minutes to 90minutes. DMart stores are typically two stories. Staples and other daily needs are stocked on the ground floor. Apparels (Kids, Men, Women) , Luggage, Bed & Bath, Footwear, Crockery, Toys & Games, Plastic containers, Home Appliances, are stocked on the 2nd floor.

The checkout is on the ground floor. A typical DMart store has 20+ checkout counters. Not all the checkout counters are open all the time, few counters are normally closed. Of course, there is a very heavy rush, then all the counters are open.
The Payment options are Cash, Credit Card and Debit Cards.

And, here is the interesting part, DMart’s billing application supports UPI as a checkout option, but it is still not made available to its customers.

It would be wonderful if DMart activates UPI as a payment option. I’m hoping for the best.

To lessen the pain of lockdown, DMart has a new service i.e Bulk supplies to apartment complexes.

Points to Note:

·         Items will be sold only in case lots – No loose items will be sold
·         Minimum Order Size of INR 25,000
·         Once the payment is made orders cannot be modified or returned unless there is a quality issue or damage
·         Delivery may happen the same day or the next day
·         Deliveries may happen from 5:00 am in the morning till 12:00 am in the night

                                      



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